Frequently Asked Questions
At Rounaque, we truly value our customers and are committed to ensuring a delightful shopping experience. We’ve thoughtfully listed our FAQ’s to answer any questions you might have, but if you need more help, we’re just a message away. Your satisfaction is our priority, and we’re always here to help!
Rounaque offers a wide range of Faux leather products, including Laptop Bags, Backpacks, Duffle Bags with Shoe compartments, Travel Duffle Bags, Sling Bags, Men’s Wallets, RFID Card Holders, RFID Passports, and RFID Wallets.
Rounaque uses vegan and synthetic leather to ensure our products are cruelty-free, offering style and durability without harming animals.
To place an order, simply browse through our collection, select the item you want, choose your preferred specifications (if applicable), and add it to your cart. Proceed to checkout, fill in the required details, and complete your payment.
Currently, Rounaque only offers shipping within India.
Delivery typically takes 3-5 business days for most locations in India. However, this may vary depending on your exact location. Once your order is shipped, you will receive a tracking number to monitor its status.
Yes, you can track your order. After your order is dispatched, you will receive a tracking number via email or SMS. You can use this to check the status of your delivery.
Yes, customers are responsible for the cost of return shipping unless the product received is defective or incorrect.
If you receive a defective or incorrect product, please email us at info@rounaque.com within 48 hours of delivery with images of the product and your order number. We will review your case and arrange for a replacement.
Yes, you can cancel your order as long as it hasn’t been dispatched. Once the order has been shipped, cancellation is no longer possible. To cancel your order, please contact us at info@rounaque.com with your order number.
Yes, Rounaque products come with a limited warranty that covers manufacturing defects. For more details, please refer to the warranty information provided with your product or on our website.
We accept multiple payment options, including credit/debit cards, net banking, UPI, and Note that no Cash on Delivery option provided.
You can reach our customer support team by emailing info@rounaque.com or calling our helpline at +91 93265 53731during business hours.